Emporia Level 2 Charger Installation

How will I get installation jobs?

If your company provided the quote, you will generally be the one to recieve the installation. On rare occasions, you may receive installation jobs that were quoted by another electrician.

As an electrician working with HelloTech,  you’ll receive job offers through one of two channels:

• HelloTech Field Service Technician App
• Direct Assignment from the HelloTech Fulfillment Team

Here’s a breakdown of how each system works so you know what to exp

HelloTech Technician App

1. You will receive a notification to check your HelloTech app
2. Open the offer
3. Assess customer information, location, and type of request. 
4. Assess customer availability.
5. Select one of the customer’s preferred times that align with your availability to claim the job
   
   • or, suggest alternatives using the standby function. If confirmed by the customer, you’ll be assigned the job at the new suggested time. 
6. Reach out to the customer to introduce yourself by letting them know you received an order from HelloTech. If applicable, set expectations for permits and requirements.
   

Once the work order is in your HelloTech app, you will have access to the customer’s information Including

• Date and Time of the appointment (decided when the job was claimed/assigned)
• Contact information 
• Address 
• Additional information/notes

Reach out to the customer to introduce yourself by letting them know you received an order from HelloTech. If applicable, set expectations for permits and requirements

Direct Assignment

Someone from HelloTech will contact you directly to offer you the job. If you are interested, the HelloTech agent will assign the job to your team via the HelloTech app.

The job will be assigned to you for the customer’s available time you confirmed when speaking to the HelloTech agent

Once the work order is in your HelloTech app, you will have access to the customer’s information Including

• Date and Time of the appointment (decided when the job was claimed/assigned)
• Contact information 
• Address 
• Additional information/notes

Reach out to the customer to introduce yourself by letting them know you received an order from HelloTech. If applicable, set expectations for permits and requirements

Permits and Inspections

If EV charger permits and inspections are required in your jurisdiction, you will be responsible for procuring and scheduling them.

Communicate with the customer promptly after receiving the job to request any information or documentation you require.

Pre-Visit Preparations

You can find all of the information about the installation via the HelloTech app.

If there’s anything you are missing and can’t find via the HelloTech app, contact HelloTech support: (800) 371-4805

Day of Installation

Expectations

On the day of the appointment, you are expected to:

1. Arrive to and start the job on time
2. Document and communicate all information via the HelloTech app
3. Perform the installation to all applicable code standards
4. Configure the charger using the manufacturer app
5. Instruct customer on how to use and maintain the charger

Heading to the job

1. Open the job in the tech app
2. Press “I’m on the Way” when heading to the location
3. The customer will be notified of your ETA

Starting the job

Once on site, simply press ‘Start Job’

Performing the Installation

You can reference the manufacturer’s specific installation instructions here

1. Once the job has been started open the service details
2. Perform the installation as scoped, taking photos of the work site, any existing damage, and process along the way (for insurance purposes)
3. If changes are necessary, use the “Edit Service” function to update the work order.
   • Important: Customer approval is required for any changes.
     
     • On approval, the service will be updated
     • If the customer does not wish to proceed, mark the service as unserviceable and select a reason why
     • Close the job
     • You or your company will be paid for the attempt
   • If the customer does not wish to proceed, mark the service as unserviceable and select a reason why
   • Installation guides are available in the tech app under ‘tools and reference’ You can also view the installation flow below. 
4. Configure the Emporia charger via the app
   • Contact Emporia support at 844-367-6742 for hardware or app issues
5. Verify installation completion and functionality
6. Confirm the customer’s satisfaction
7. Press “Service Complete” on the service screen
8. Press “End Job” on the job screen
9. Get the customer’s signature and accept charges in the app
10. Remind the customer of the inspection date if applicable
11. Complete the job log and attach photos

If you discover additional work that was not built into the quote, contact HelloTech support: (800) 371-4805

Emporia App Setup and Customer Training

App Setup & Charger Configuration

1. Launch the App:
   • Open the app on the customer’s device
2. Access “Manage Devices”:
   • In the upper left-hand corner of the app’s menu bar, tap on the “Manage Devices” option.
3. Add a New Device:
   • Within the “Manage Devices” section, locate and tap on the “Add a Device” button.
4. Select Emporia EV Charger:
   • From the list of available devices, choose the “Emporia EV Charger.
5. Initiate Setup:
   • Tap the “Set Up” option to start the setup process for the Emporia EV charger
6. Populate Device List:
   • Allow a moment for the app to populate the list of devices. Once the Emporia EV charger is visible, proceed to the next step.
7. Device Connection:
   • Select the name of the Emporia EV charger from the device list.
   • Permit the device to search for local networks. If you don’t see the device, ensure that your device’s Bluetooth is turned on.
8. Connect to Local WiFi Network:
   • Establish a connection between the Emporia EV charger monitor and your local WiFi network. Please note that it only supports 2.4GHz networks.
9. Name and Configuration:
   • Provide a name for the charger to easily identify it.
   • Optionally, assign a name to a specific vehicle associated with the charger.
   • Choose the correct time zone for accurate data.
10. Select Charging Power:
    • Based on the power output of your existing outlet, choose the appropriate maximum power charging option.
11. Completion and Dashboard:
    • Once the setup process is complete, proceed to launch the dashboard. The dashboard provides access to monitor and manage the Emporia EV charger.

Customer Education

1. Give the customer a high-level walkthrough of the application 
2. Start with the menu bar
   • Go over the units of measurement options
   • Device controls (if applicable)
   • Review the Settings section 
3. Give the customer a walkthrough of the home page
   • Go over the time parameter options
   • Show them how to change the unit of measurement options and how that reflects in the home menu. 
4. Walk the customer through the graphs page and explain that more data will populate this page as time goes on which will result in a more digestible report.  

Device Specifications & Resources